FAQs

DOWNLOADING AND USING THE APP IS EASY!

Search for In-telligent in the App Store or Google Play Store, or use one of the download options below. Complete the simple registration process to create an account! Watch the video for a quick tutorial on using In-telligent.

DO I HAVE TO BE PHYSICALLY LOCATED IN AN IN-TELLIGENT GROUP’S GEOFENCE TO USE THIS APP?

No, the app can be used by anyone who wants to stay informed about a specific group. By downloading the In-telligent app and connecting to a group, you’ll immediately gain access to critical alerts from In-telligent, along with other information from that group.

IS THERE A COST TO DOWNLOAD THE APP?

No, the In-telligent app is free to everyone. We want you and anyone interested in the app to stay informed. Putting a monetary requirement around sharing this information goes against keeping people safer and more informed.

I AM AUTO-CONNECTED TO GROUPS THAT ARE NOT OF INTEREST TO ME, WHAT CAN I DO ABOUT THIS?

Simply go to the ‘Groups’ tab and hit Disconnect.

I’M HAVING ISSUES FINDING A SPECIFIC GROUP.

1) Launch the app on your Apple or Android device

2) Click the Groups Tab on the bottom left side of the App

3) In the Search Bar (at the top of the screen), type in the group name.

By the time that you get the first few words in the name typed in, the group should show up. Simply click, “Connect” and you are all good to go.

WILL SOMEONE SEND ME CRAZY MESSAGES AT 2:00 AM?

In-telligent is professional network of people and businesses and you’re in control of who you connect to. If a group you connect to is sending messages that you don’t like, you can simply disconnect from them. Our business partners benefit from you connecting to them, so it’s their best interest to use their good judgement when sending messages to you to keep you from disconnecting.

HOW DO YOUR SEVERE WEATHER ALERTS DIFFER FROM EVERYONE ELSES?

You will receive push notifications when you’re located directly in an affected area at the time a severe weather alert is issued, when entering a threatened area during an active alert, or when lightening has struck the ground within 5 mi/8 km of your location. You won’t receive messages for weather that’s just in your general vicinity. Received messages mean a threat is real, it’s imminent, it’s going to affect you. You’re in the danger zone and need to take action. Alerts are received even if cell towers are down!  

WHAT ARE SUGGESTED GROUPS?

Under the Groups tab, you will see a list of Suggested Groups at the top. You will be recommended certain groups based on your location and other groups you are connected to.  You have the choice to Connect to or Dismiss any suggestions.

WHAT IS THE RED SOS BUTTON FOR?

When pressed, the red SOS button populates your current country’s emergency assistance number, allowing you to instantly reach help.

WHAT IF I DON’T WANT THE APP TO MAKE NOISE, EVEN IN A LIFE-THREATENING SITUATION?

The In-telligent app will override your silent setting in critical and life-threatening situations. To silence any override alerts that come through, click the main menu and turn on Total Silence at the bottom.  Any alerts that come through will still be available in your Inbox, they just won’t override silent.

CAN I MANAGE WHEN I RECEIVE ALERTS FROM A GROUP?

Yes, you can manage when you receive alerts from a group by adjusting the settings under the main menu > Settings > Notifications.  

HOW DO I DELETE MESSAGES IN MY INBOX?

Click the trashcan icon to delete a message.  If you have previously saved this message, it will still remain in your saved messages folder.  At this time, only one message can be deleted at a time.

WHAT IS THE CONTACT TAB FOR?

You can contact Group Managers and emergency support/assistance under this tab.  Simply select the group you want to contact and your method of contact (message or VoIP call).

Supercell Lightning StormWHAT IS A PERSONAL COMMUNITY?

You can set up private groups with loved ones that allow you to override their silent setting or find their location in an emergency.  This tutorial will walk you though the process of setting up/managing a PC:    

DOES MY LOVED ONE NEED TO HAVE IN-TELLIGENT TO BE IN A PERSONAL COMMUNITY?

Yes.  Without In-telligent, your loved one cannot join your PC, or receive messages from you.

YOU’RE TELLING ME I CAN SEND AN ALERT TO MY LOVED ONE THAT WILL CAUSE MY PHONE TO MAKE NOISE EVEN IF THEIR PHONE IS ON SILENT?

Yes, with the intention that this feature is only used in emergency situations.  

CAN I HAVE MULTIPLE PCs AND BE IN MULTIPLE PCs?

Yes

CAN I UTILIZE A PC FOR PEOPLE OUTSIDE OF MY FAMILY?

Yes!  Personal Communities are great for work, teams, leadership, and other groups that have a need for first and fast communication between each other.

WHAT IS IN-TELLIGENT’S FINDME FEATURE AND HOW IS IT DIFFERENT THAN FIND MY FRIENDS?

Tapping the location symbol next to a PC member’s name will allow you to pinpoint their location on a map.  Unlike Find My Friends, which only works on Apple devices, FindMe works on both Apple and Android devices that have In-telligent.

 

 

 

WHAT ARE THE TECHNOLOGY REQUIREMENTS OF THE APP?

The app is available on both Android and iOS platforms through the Play Store and App Store. You must have Android 6.0+ or Apple 9.0+ to operate the app.

WILL IT USE UP MY BATTERY?

As with any app, we have to utilize a small amount of battery to run the app. We use less power than your Phone application, and just about any other application on your mobile device. You should not have a noticeable reduction in battery life after downloading In-telligent.

WHAT ABOUT MY DEVICE’S MEMORY?

We reside in the memory of your phone as an app that is constantly working in the background. We have worked with Apple and Google to get that memory usage as small as possible so that it doesn’t affect any other application running on your device.

WILL ADS BE PUSHED TO ME?

We don’t push ads. Our only revenue source is the small banner ads that run along the bottom of the app.

WHEN I GO TO COMPLETE THE DOWNLOAD OF IN-TELLIGENT FROM THE APP/PLAY STORE, I GET A NOTIFICATION THAT I DO NOT HAVE THE CORRECT OPERATING SYSTEM.

The app runs on Apple 9.0+ or Android 5.0+. In-telligent might look simple in design, but it is an incredibly sophisticated program that has been optimized to minimize battery and memory use. They are currently looking for a solution to allow users with older devices to work on the platform.

Unfortunately, Apple and Google are very strict and like most newer apps on the market, In-telligent needs to run on certain operating system in order to work properly. If possible, please update your operating system to one that is compatible.

IS THIS APP JUST FOR MOBILE DEVICES?

Yes, In-telligent currently operates on phones and tablets only. We are exploring the possibility of expanding to desktops/laptops in the future.

I RECEIVED AN ALERT, BUT WHEN I OPEN THE MESSAGE THE APP FORCE CLOSES EVERY TIME.

The app may be force closing because your cache is full. Make sure to close apps that are not in use, including force closing In-telligent when you are done using it. A benefit of In-telligent is that even when you close In-telligent, it still works in the background so you will always be connected and informed.

I HAVEN’T RECEIVED ANY ALERTS SINCE I DOWNLOADED THE APP. IS SOMETHING WRONG?

You will only receive alerts from one of our groups when they decide to send something. To make sure you are subscribed to the groups you care about, click the Groups tab to review which groups you’re connected to. If you don’t see the groups you want, search for them with the Search bar and hit Connect.

ONE OF YOUR ALERTS MADE MY PHONE MAKE NOISE. HOW DO I GET IT TO STOP?

During an urgent or emergency event, a group manager can choose to send an alert that will override your silent setting to ensure you are made aware. This is rare and only reserved for life-threatening events, but when it happens, just simply launch the app and the alert will stop.

THE APP WILL OCCASIONALLY CRASH. WHAT CAN I DO?

Unfortunately, all apps will occasionally crash. However, to minimize crashes, please make sure that you have the most up-to-date version of the App installed. The App is constantly being enhanced with features and bug-fixes, and updating it is the only way for them to work.

I RECEIVED A LIGHTNING ALERT. WHAT DOES THIS MEAN?

The app has a built-in lightning detector and will alert you if you are within 5 mi/8 km of a ground-reaching lightning strike. You are asked when you first create your account if you would like to enable/disable this. If you enabled this feature and receive an alert, just launch the app to stop the noise. To disable this feature, go to Menu > Settings > Notifications > toggle off lightning sound alert.

WHY AM I NOT BEING AUTO-CONNECTED AND DISCONNECTED FROM GROUPS AS I ENTER AND LEAVE THEIR GEOFENCES?

You must have your location services on for auto-connection and disconnection to function properly.

WHAT ARE THE DIFFERENCES BETWEEN THE TYPES OF GROUPS THAT EXIST ON THE PLATFORM?

You can filter by, and interact with, various group types on In-telligent.

Organizations – Businesses, municipalities, special interest groups, administrations, and other entities that send out alerts. How you can contact them varies by group.

Helplines and Hotlines – Emergency support groups that you can reach in times of crisis, such as domestic abuse and sexual assault helplines.  For your protection, calls made to these numbers are private, non-trackable, and don’t show up on call records.

Emergency Services – Emergency assistance groups that you can reach in an emergency, such as local police, SARs, embassies, etc.

HOW DOES MY PROPERTY, GROUP, OR ORGANIZATION PARTNER IN-TELLIGENT?

It’s easy! Send us a message through the contact form in the footer and one of our representatives will be in touch.

AS AN IN-TELLIGENT GROUP MANAGER, WHAT ARE MY RESPONSIBILITIES?

(1) You’ll be responsible for getting your tenants, employees, visitors, members, guests, residents and/or fans to download the app and and helping them connect to your In-telligent group. This way, your subscribers can start receiving information and alerts directly from you.

(2) Once your group has been set up, you are responsible for pushing out important group related information and alerts through the In-telligent portal. Obviously, these two responsibilities work in symmetry, allowing you to create a safer and more informed group.

WHAT KIND OF SUPPORT DO I RECEIVE AS AN IN-TELLIGENT COMMUNITY?

Once your In-telligent community is established, you’ll have access to our technical support, marketing, and customer service teams. We don’t set you up and then forget about you. Instead, we are committed to ensuring you are happy being part of the In-telligent community now and into the future, providing feedback, support, marketing tools, advice, and more!

IS IN-TELLIGENT A SECURE APP?

We work with Amazon Web Services to ensure that your data and messaging are as secure as possible; no other service is as reliable. We can get a message to anyone, anywhere at a moment’s notice. We have a 24/7 service guarantee to ensure that messages you need to receive reach you instantly.

WHY DOES IN-TELLIGENT NEED ACCESS TO MY LOCATION?

In-telligent requests location permission to allow us to target alerts to you when you’re in a threatened area. Auto-connecting is a feature of In-telligent that needs your location as well. With In-telligent on your phone, if you enter an “In-telligent area” by breaking a group’s geo-fence, you will be automatically subscribed to that group.

WHY DOES IN-TELLIGENT NEED ACCESS TO MY MICROPHONE?

The app may ask for microphone permissions which are needed for VoIP calling between subscribers and groups within certain groups on the platform). The microphone is only used when this feature is activated by you.

FLASHLIGHT PERMISSION?

Android phones will ask for flashlight permissions, which are used to flash the flashlight when a time-sensitive, critical, or life-threatening alert is issued.

WILL I BE TRACKED AND MY PRIVACY INVADED?

No, we don’t track you or install cookies. That would go against our privacy statement and founding principles. The app is meant to keep you safer and informed. Tracking and selling info would make people feel less safe.

 

CLICK THE LINKS BELOW TO LEARN ABOUT THE VARIOUS FEATURES OF THE IN-TELLIGENT APP:

 

MANAGING YOUR GROUPS

 

MANAGING YOUR INBOX

 

TRANSLATION FEATURES

 

MANAGING WEATHER ALERTS

 

CONTACTING A GROUP

 

APP SETTINGS